Trusted doorstep care
8458082666

Legal

Terms & Conditions

These terms describe the operating rules for using CleanCare to request and fulfil cleaning and related services.

Accounts

Users must provide accurate registration and contact information and are responsible for activity performed through their verified account. Accounts may be restricted where misuse, fraud or policy violations are detected.

Service bookings

Customers are responsible for selecting the correct service, date, time, address and vehicle details where applicable. Availability may depend on service area, staff capacity and operational conditions.

Pricing and payment

The amount shown in the final booking review is the amount used by the server to create the payment order. Promotional discounts and complimentary services are subject to their configured eligibility and validity rules.

Complimentary services

Free-service entitlements are promotional service rights, not cash balances. They may expire according to the configured validity period and cannot be redeemed more than the quantity granted.

Staff conduct and service completion

Assigned staff must follow the job workflow and may only mark work completed after the service has started. Customers should provide safe and reasonable access to the service location.

Reviews

Customers may submit a rating after an eligible completed booking. Reviews should describe genuine service experiences and may be removed from public display where inappropriate or unlawful.

Changes to service

Features, operating areas, prices and promotions may change from time to time. Confirmed bookings remain subject to the details shown for that booking unless the customer agrees to a change.

Last updated: 19 September 2026. Obtain jurisdiction-specific legal review before production launch.