Cancellation
A booking can be cancelled where the booking status and configured operational rules still permit cancellation. The customer must use the cancellation option in the booking details screen or contact support where an in-app action is unavailable.
Rescheduling
Eligible bookings may be rescheduled to an available date and time slot. Complimentary services must normally be scheduled within their entitlement validity period unless Admin extends the expiry date.
Paid booking refunds
Where a paid booking qualifies for a refund, the amount and processing method depend on the payment status, service progress and approved business policy. Refunds are processed to the original supported payment method where applicable.
Failed or duplicate payment
If a verified duplicate collection or payment processing issue occurs, support can reconcile the payment provider reference and booking record before processing any applicable refund.
Complimentary services
Free-service entitlements and ₹0 complimentary bookings do not create a cash refund value. Expired or cancelled promotional entitlements are not payable in cash.
Support
For payment or cancellation assistance, use the customer support ticket system or contact mishra.sandip013@gmail.com.
Last updated: 19 September 2026. Final refund windows and any statutory obligations should be reviewed for the business's operating jurisdiction before launch.